Support

FAQ

What can I do for free?

Logging (by tap, Lock Screen, or voice), full history and charts, My Gym and machine setup, auto-built plans and weight suggestions, personal bests and stickers, and data export are all free. You can create up to 3 routines. Weekly Review (your first one is free in full), the AI note after each workout, and more than 3 routines are part of Pro.

Will I be charged automatically after the free trial?

Yes. When the free trial ends, the price of your plan is charged automatically. To avoid being charged, cancel at least 24 hours before the trial ends (see "Cancel your subscription"). The free trial is for first-time subscribers only.

Can I keep my log when I get a new iPhone?

If you sign in with Apple, your log comes back when you sign in with the same Apple ID on your new iPhone. Without signing in, your log exists only on that iPhone, and deleting the app cannot be undone. You can also save a copy as CSV or JSON from "Export Data" in Profile.

How do I use Pro on a new iPhone?

Tap "Restore Purchases" in Profile. If you use the same Apple Account you bought it with, Pro comes back without signing in.

When can I create a Weekly Review?

From 6 p.m. on Sunday until the end of that week, if you logged at least 2 workouts that week. Once a new week starts, you can no longer create one for the previous week, but reviews you created stay readable.

Where is my Weekly Review generated?

On supported iPhones, it is generated on the device or in Apple's Private Cloud Compute. Otherwise, it is generated in the cloud with Google Gemini, which requires signing in and agreeing to what is sent. If none of these is available, you get the summary with standard text. External AI is used only for people aged 18 or older.

What is sent to external AI?

Your age group, goal physique, totals by muscle group and exercise, and progression status. Height, weight, areas to avoid, weak points, audio, and anything that identifies you (such as your Apple ID) are never sent. PINPLATE asks for your consent first, and you can withdraw it anytime from "Send to External AI" in Profile.

Which languages does voice logging support?

English and Japanese. On an iPhone set to another language, you can choose English or Japanese for voice logging.

My gym's machine isn't in the list.

Add it on the spot in My Gym and start logging with it right away. Details of the machine you add (such as brand, model, and weight steps, but not your gym's name) are sent to us, and we may add it to the shared list after review. While you are not signed in, they stay on your iPhone and are sent when you sign in.

Can I switch between kg and lb?

Yes. It starts with the usual unit for your region, and you can change it in "Units" in Profile. Your logged values stay the same; only the display is converted.

Does it work at a gym with no signal?

Logging, history, My Gym, and your plans all work offline. Syncing, cloud AI, and purchases need a connection.

Which devices are supported?

iPhone with iOS 26 or later. Apple Watch and Android are not supported at this time.

How old do I need to be?

You must be 13 or older. If you are under 18, please get permission from a parent or guardian before using PINPLATE (Terms of Use, Article 3). For people under 18, PINPLATE does not use external AI and gives no advice about body shape or weight loss.

Where can I learn more about how my data is handled?

Please see the Privacy Policy.

Cancel your subscription

You cancel through Apple's subscription settings. Deleting the app or your account does not cancel it.

1. Open the Settings app on your iPhone and tap your name (Apple Account) at the top.
2. Tap "Subscriptions," then choose "PINPLATE."
3. Tap "Cancel Subscription."

You can open the same screen from "Manage Subscription" in PINPLATE's Profile. Item names may differ slightly depending on your iOS version.

If you cancel during a paid period, you keep Pro until that period ends. To avoid being charged after a free trial, cancel at least 24 hours before it ends.

Refunds are handled by Apple. You can request one from Apple's "Report a Problem" page.

Delete your account

If you are signed in, you can delete your account in the app.

1. Open PINPLATE and tap "Delete Account" in Profile.
2. Review what will and won't be deleted, then tap "Continue."
3. Confirm with Apple.
4. Tap "Delete."

Make sure you have a connection. You can't delete your account during a workout.

Your workouts, routines, My Gym, profile, and AI-written text are deleted right away from the cloud and from this iPhone. They are also removed from our backups within 30 days. On any other iPhone that was signed in to the same account, the log stays on that iPhone until you erase it there with "Erase Data on This iPhone" or delete the app.

Your subscription is not cancelled, so cancel it first. Machine details and error reports you submitted stay, with any link to you removed. Workouts saved to the Health app stay in Health.

Before deleting, you can save your log from "Export Data" in Profile.

If you never signed in, there is no account. Your log exists only on that iPhone and is erased with "Erase Data on This iPhone" in Profile, or by deleting the app.

If you no longer have your iPhone, sign in with the same Apple ID on another iPhone, then delete your account there.

If you don't have another iPhone either, email dev@productx.jp to request deletion. We'll explain how to confirm it's you, and delete your account once confirmed.

Contact us

Email us at dev@productx.jp.

Including your app version (shown under "Version" at the bottom of Profile) and your iPhone model helps us look into it faster. Please don't include passwords or payment details.

We reply to messages in the order they arrive. PINPLATE never sends announcements or marketing emails.